Help Centre
We want play at Sydney Casino to stay fun and affordable. Each tool listed below sits in your account settings and is available whenever you need it.
What documents are required, and at what point?
Before your first deposit, we complete identity (KYC) and location checks. To confirm your details, we may request photo identification and a document showing proof of address.
Who can play at Sydney Casino?
You can register if you are 19+ and online casino gaming is legal in your area.
How does the welcome offer work?
Deposit C$10 or more on your first deposit to get 300 free spins on a featured slot. Winnings from these spins have no wagering and are paid out as cash. Once the spins are credited, you have 24 hours to use them.
What currency does my account use?
Your account runs in Canadian dollars (CAD), so deposits, balances and cash-outs are all in CAD.
What are the minimum and maximum withdrawal amounts?
The smallest cash-out is C$20. We state that there are no limits on withdrawals.
Do you charge fees?
Deposits and withdrawals are free, with no fees from us.
What tools help me control my deposits or playing time?
Head to account settings to set caps on deposits, wagers or stakes, and turn on reality checks. Reduced limits apply at once, while increases start after a 24-hour wait.
What are Sydney Originals games?
Every Sydney Original is created by our in-house team and is available on this site alone. Look for the Sydney Originals row on our home page.
Stay in control
- Control your play with limits on deposits, wagers and stakes that you choose.
- Receive reality checks and alerts that track your time in play.
- Need some time off? Choose an account lock lasting between one day and six weeks.
- Close your account fully or choose self-exclusion.
- Complete a quick self-assessment quiz to look at your play habits.
- Deposits become available once two checks are complete: one on your identity, one on your playing location.
- Cutting a limit works straight away. Any raise to a limit kicks in once 24 hours have passed.